Privacy Policy

When you place an order through a Cobble-powered ordering page, we may collect:

• Name and email address, to confirm your order and send a receipt
• Mobile phone number (optional), used only to send the texts you opt in to
• Delivery address, if you choose delivery
• Payment information, processed directly by the merchant's payment processor (Square or Stripe). Cobble does not store card numbers
• Order contents and preferences, to fulfill your order accurately
• Device and browser type, for analytics and to improve the ordering experience

When you sign up for Cobble or claim a storefront, we collect your name, email address, mobile number and your business details. We use your mobile number to text you a code when you log in and to send you updates about your own account, like when your storefront is ready (Cobble Account Texts). We use your email for your account and receipts. We don’t use either for marketing unless you separately agree to it.

We use the information we collect to:

• Process and fulfill your order
• Send order confirmation and receipt emails
• Send the text messages described below, only if you opt in
• Detect and prevent fraud
• Improve the platform and troubleshoot technical issues
• Comply with legal obligations

We do not use your information to send marketing or promotional messages unless you separately and explicitly consent to receive them.

Cobble sends three kinds of texts, each only to people who opted in:

• Order updates: if you give a mobile number at checkout and tick the box, texts about that order (confirmed, ready for pickup, on the way)
• News from a shop you signed up to: if you ask a shop on Cobble to text you, for example when their next bake day opens or an item is back in stock, texts from that shop about exactly that
• Account texts: if you run a business on Cobble, login codes and updates about your own account

Giving your mobile number and opting in is always voluntary, and never a condition of buying anything. To stop texts at any time, reply STOP to any message. For help, reply HELP or email info@cobblecommerce.com. Message and data rates may apply. Message frequency varies.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party. Your mobile number is never sold or rented. Full terms: SMS Terms & Consent (order updates) and Cobble Account Texts (business owners).

We share your information only as necessary to operate the platform:

• With the merchant you ordered from, to prepare and fulfill your order
• With the service providers listed below, only for the job each one does

We do not sell your personal information to any third party.

We use these service providers to run Cobble. Each one receives only the information it needs for its job.

• Payments. Square, for merchants who use Square, and Stripe, for merchants who use Cobble POS. They process card payments and receive the card details you enter at checkout and the order total. Cobble never sees or stores your card number.
• Delivery. An on-demand delivery partner, for delivery orders only. It receives your name, drop-off address, phone number, any delivery instructions, and the names of the items in your order.
• Email. Resend sends order confirmations and receipts. It receives your name, email address and order details.
• Texts. A text messaging provider sends Cobble's texts, only to people who opted in. It receives the mobile number and the messages themselves, and nothing else.
• Hosting and database. Supabase and Vercel, in the United States, store Cobble's data and run its websites.

We never sell your personal information, or the merchant’s, to anyone.

We retain order records for up to 3 years for accounting and dispute-resolution purposes. If you would like your personal information deleted, contact us at info@cobblecommerce.com and we will action your request within 30 days, subject to any legal retention obligations.

Cobble-powered ordering pages may use cookies or similar technologies to maintain your cart session and collect anonymized usage analytics. We do not use third-party advertising cookies or tracking pixels.

The Cobble platform is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted personal information, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated date. Continued use of a Cobble-powered ordering page after changes are posted constitutes acceptance of the revised policy.

For questions or requests regarding your personal information, contact:
info@cobblecommerce.com
Cobble